Workplace issues and complaints


Investigations into workplace issues, complaints and grievances can be a difficult, time consuming and stressful for the parties concerned.

One of the most common difficulties encountered by HR departments, managers and business owners when conducting internal workplace investigations is that virtually everyone involved knows one another or are connected in some way in the business and at times will have competing agendas.

Engaging Australian Workplace Training and Investigation takes away that stress and the potential for any complaints of bias, allowing you concentrate on your core business responsibilities and commitments.

When making a decision to conduct the investigation internally or to outsource it is wise for an employer to ask the following important questions:

  • Do we have someone with the necessary expertise and experience to conduct an investigation?
  • Do we have the time to undertake an investigation that could potentially take up to six weeks?

If the employer is going to conduct an internal investigation or inquiry does the person/s nominated have:

  • Solid experience conducting investigations?
  • Extensive experience conducting investigative interviews?
  • A full understanding of the rules of evidence?
  • An understanding of procedural fairness?
  • A comprehensive understanding of current legislation as it relates to workplace complaints such as misconduct, bullying, harassment, sexual harassment and discrimination?
  • Experience making finding and recommendations and writing reports that will withstand the scrutiny of an industrial commission, the Fair Work Commission or a court?

Other considerations;

  • Can we ensure;
    • Transparency
    • Independence
    • An absence of Bias
    • An absence of Conflicts of Interest
  • Will the parties involved object to having the matter investigated internally

It is smart business to let an expert handle the misconduct investigations for you.

Australian Workplace Training & Investigation can provide investigation services to suit your individual needs and all services are tailored to work within your budget.

Outsourcing a workplace investigation service enables you to concentrate on your business and to allow experienced and qualified investigators handle what we refer to as the ‘dark side of HR’.

Typical area of investigations

  • Complaints and grievances,
  • Bullying
  • Harassment
  • Sexual harassment
  • Discrimination
  • Misconduct
  • Breach of policy or Code of Conduct
  • Inappropriate use of IT or other resources
  • Misuse of social media
  • Fraud or theft.

Investigation review

Where an internal investigation has been conducted we can provide support and review of:

  • Investigation process
  • Findings & recommendations
  • Final report
  • Procedural fairness

We can assist in the provision of workplace training –

AWPTI – workplace investigations Sydney and through-out NSW, QLD and Victoria. Workplace training national wide
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint and grievance investigation

Workplace training national wide