AWPTI Testimonials – This page contains testimonials from AWPTI clients.
Phil is an amazing presenter. His knowledge in the area of workplace investigations is second to none and his facilitation style is such that everyone has the opportunity to get involved, ask questions and practice their interviewing skills. The scenarios are real life situations which any manager or HR professional could face. I would rate this as one of the best professional development courses I have done and recommend that you do it too”
Cynthia Carter, People & Culture Business Partner, Royal Automobile Club of Victoria (RACV) Limited
“Phil is an engaging and knowledgeable presenter who is able to draw on real workplace scenarios due to his broad experience. I look forward to attending future courses Phil facilitates”
Stephen Judd, Workplace Behaviour and Culture Consultant, NSW Health Mid North Coast
“I recently participated in a 3 day advanced workplace investigative skills workshop facilitated by Phil and thoroughly enjoyed and valued it. Phil as a great style as a facilitator and is incredibly knowledgeable on the subject matter. A very worthwhile program and engaging facilitator.”
Chris Hancock, Director, CJ Consulting – HR Solutions Pty. Ltd.
“Mr O’Brien conducted investigations for the YMCA Canberra managing complaints against two members of staff relating to conduct and performance. Mr O’Brien undertook the provision of investigation services providing flexible and cost effective services ensuring that the YMCA did not sustain unnecessary costs. The investigation was completed in a professional and timely manner.”
Patricia Whitfield, Executive Manager, Human Resources, YMCA Canberra
“I was delighted to have managed an investigator of Phil’s calibre. Phil’s knowledge, experience and attention to detail were beyond what I would have expected from a senior investigator. His facilitation in the Cert IV Investigations and Workplace Investigator courses were detailed and relevant and consistently received positive feedback from the participants.”
Jo Kamira, Co-Principal at Capital Workplace, Canberra
Phil from AWPTI conducted an investigation for me into a bullying complaint and I was so impressed by the entire process. Phil strictly ensured all parties involved were provided procedural fairness. I was impressed by the detailed report provided at the conclusion of the investigation, particularly the commercially practical recommendations.
Phil is down to earth and doesn’t complicate discussions with unnecessary jargon and I think this assists with his ability to get unguarded and accurate accounts of what has happened from those being interviewed. I would happily recommend Phil to other organisations seeking support with an investigation and look forward to working him again in the future.
Jessica Rothemund, National Human Resources Advisor, Crown Relocations
This was a very large 32 page Grievance, with over 3 years of alleged incidents, and which implicated several other staff as witnesses. The complainant did not want to follow our Grievance procedure as she felt her section manager and myself as Head of HR had been complacent in allowing the bullying behaviours to exist (which neither of us had previously been notified of). The complainant had also lodged a Workers Compensation Claim for psychological injury which was investigated separately by our insurer. Consequently, due to the serious nature of the allegations it was decided to engage an external provider, Phil O’Brien.
Phil interviewed numerous highly emotional and distressed staff. He had to work his appointments around both rostered staff and part-time staff availability. He kept me informed on progress and was very direct and straight talking.
His final report was extremely thorough about each alleged incident, and both myself and the Executive felt it would stand up in court should the complainant make good their threat to sue the organisation or go to Work Safe NSW. Incidentally, Phil’s findings also mirrored those from our insurer’s investigation who declined the complainants Workers Compensation claim
Georgina Pearce, Head of Human Resources, Sydney Living Museums
“This was a very complex and sensitive matter involving a number of direct and indirect participants. It was also very time consuming as it was necessary for Mr. O’Brien to familiarise himself with the Corporations (Aboriginal and Torres Strait Islander) Act 2006, Link-Up’s Constitution and various internal regulations including the Code of Conduct. He was then required to interview staff, other directors who were inadvertently caught up and the director who was the subject of the complaint.
All these matters were handled in a timely and exemplary manner by Mr. O’Brien who was conscious of the sensitivity relating to these serious allegations and the involvement of staff and other directors.
The Report Mr. O’Brien submitted to the board was succinct, fully addressed all the issues and made well-founded recommendations, all of which were adopted.”
Rick Rossiter, Forensic Accountant, Link-Up NSW