“This was a very large 32 page Grievance, with over 3 years of alleged incidents, and which implicated several other staff as witnesses. The complainant did not want to follow our Grievance procedure as she felt her section manager and myself as Head of HR had been complacent in allowing the bullying behaviours to exist (which neither of us had previously been notified of). The complainant had also lodged a Workers Compensation Claim for psychological injury which was investigated separately by our insurer. Consequently, due to the serious nature of the allegations it was decided to engage an external provider, Phil O’Brien.
Phil interviewed numerous highly emotional and distressed staff. He had to work his appointments around both rostered staff and part-time staff availability. He kept me informed on progress and was very direct and straight talking.
His final report was extremely thorough about each alleged incident, and both myself and the Executive felt it would stand up in court should the complainant make good their threat to sue the organisation or go to Work Safe NSW. Incidentally, Phil’s findings also mirrored those from our insurer’s investigation who declined the complainants Workers Compensation claim”