HR Products

Conducting Workplace Investigations Full Course

Conducting Workplace Investigations Full Course – Complaints of bullying, harassment and sexual harassment are becoming more common in Australian workplaces, does your HR or management team have the necessary skills to investigate complaints?  Failing to deal with complaints in a timely and professional manner is not only detrimental the parties involved and the workplace in general it can result in further complaints and legal action for a breach of your duty of care, this can be very expensive.

Workplace Investigation Training Australia – AWPTI can provide
* HR Investigation Training
* Bullying, Harassment and Sexual Harassment investigation training
* Internal investigation training
* Procedural fairness investigation training

Conducting Workplace Investigations Full Course (2 days) HIGHLY RECOMMENDED

Conducting Workplace Investigations Full CourseWe are now offering this course conducted Live by Request in person (for organisations) or via Zoom in 2 full day or 4 half day sessions (half days remotely only). This course is a great option if you have people in the office and working from home as we can provide a hybrid model to suit your needs.

We have a flat rate for organsiations with no limit on atatendees, contact us to details and costs.

Recommended for HR professionals and managers involved in the investigation of misconduct or complaints.

This is a highly interactive course where participants work through an actual investigation from the receipt of the complaint, interviewing parties, drafting allegations and making finding and recommendations and report writing. Participants interview our people in the roles of complainants, witnesses and the respondent.

Two day course:

  • Day one 
    • What is the workplace & where does the workplace begin and end, what are the grey areas?
    • Initial complaint/incident response and handling
    • Types of complaints
    • Misconduct or interpersonal conflict
    • What is interpersonal conflict & overcoming interpersonal conflict
    • What is workplace misconduct,
    • Workplace polices and misconduct.
    • What is workplace bullying & harassment?
    • What is sexual harassment in the workplace?
    • Components of sexual harassment & the sexual harassment continuum
    • Respect@Work report and changes to sexual harassment laws including the new positive duty on employers.
    • What is Discrimination in the workplace
    • Conducting initial enquiries & taking reports
    • Incident reports & complaint/Incident response forms
    • Informal or formal investigations
    • Investigations in the workplace
    • Why investigate
    • Misuse of resources, email and I.T
    • Why do managers get complaints & Reasonable Management Action
    • Investigation fundamentals
    • Procedural Fairness, Bias and Conflict of Interest
    • The investigation process
    • Complaint analysis & the complaint ownership theory
    • Planning investigations
    • Complaint analysis
    • Record keeping
    • Evidence
    • Unfair dismissal and the role of the investigation and the investigator
    • Interview room set up
    • Interview planning
    • Types of questions to ask
    • Investigative interview technique
    • Person-centered and trauma-informed investigation and interview technique
    • PEACE method
    • Dealing with difficult parties (See below)
    • Role play interview preparation
  • Day two covers interviewing in depth
    • Interviewing complainants and witnesses (role plays with AWPTI facilitators)
    • Drafting legally compliant allegations
    • Interviewing respondents (role play with AWPTI facilitator)
    • Analysing and evaluating evidence (using evidence analysis matrix)
    • Making findings
    • Report writing
    • Legal issues and responsibilities
    • The Advanced Investigation document & Video toolbox
  • In addition to the skills obtained during the Investigating Workplace Misconduct component this Course provides participants with the opportunity to
    • Work through an investigation based on a real world scenario from receipt of the complaint to final report including interviewing all the parties
    • Analyse scenarios to develop skills to identify issue and formulate investigation and interview plans
    • Develop and practice their interviewing skills by interviewing actors in the roles of complainants, witnesses and respondents

Receive feedback on their interviews and tips and tactics from professional investigators.

Now included in this course 
– what to do if during a workplace investigation you have to deal with difficult complainants or respondents, this can occur in a number of ways;

* The complainant or respondent refuses/declines to attend an interview to discuss complaint/allegations made against them.
* The complainant or respondent refuses/declines to answer questions or discuss complaint/allegations made against them.
* The respondent provides ‘no comment’ answers during the interview to questions about the complaint/allegations.
* The respondent is argumentative or aggressive toward you during the interview.
* If you as the interviewer feel unsafe due to the actions or attitude of the complainant or respondent
* The respondent argues that the process if flawed or unfair.
* The complainant or respondent attempts to take control of the interview

We have now included as part of the course, 8 video of demonstrations of investigative interviews with the parties in the investigation scenario contained within the course conducted by our facilitators for review and future reference.

All of the interviews are conducted with facilitators and actors playing the parts of complainants, witnesses and alleged perpetrators and are all based on real investigations.

This course and the options below come with:
* A comprehensive workbook (180 pages)
* The complete AWPTI Workplace Investigation Document Toolbox (value $1500.00) included in the cost of the course – details here
The document toolbox now comes with links to 3 investigation training webinars:
* Complaint Analysis
* Interview planning
* Complainant Interviewing.

All of our training is conducted by Phil O’Brien a highly qualified and experienced workplace investigator. The programs have been developed as a result of  Phil having to investigate 100s of complaints of misconduct including bullying, harassment, sexual harassment, fraud, theft, misuse of resources including IT and email and many more.

For organisations or businesses who wish to have courses for multiple employees we have a flat rate with no limit on participants, please contact us for on 02 9674 4279 if you would like more information or would like to book a course.

Conducting Workplace Investigations extended (3 day course)

This course contains the same content as the 2 day course with more time spent on;

  • Planning investigations
  • Complaint analysis
  • Interview planning
  • Interviewing
  • Analysing and evaluating evidence
  • Making findings
  • Report writing

This course also includes a sessions on

  • Fraud investigation.
  • Dealing with reluctant parties
  • Dealing with aggressive parties
  • Personal safe during workplace investigations

Please contact us or on 00409 078322 if you would like more information or would like to book a course.

AWPTI – workplace investigation Sydney and through-out Australia.
Workplace training national wide and internationally

Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations