Conducting Workplace Investigations Open Courses

Conducting Workplace Investigations Open Course

Conducting Workplace Investigations Zoom Course

Delivery: Via Zoom
Date: Monday 19 & Tuesday 20 August 2024
Time: 10am to 5pm 
Total duration: 14 hours
Cost$1,500.00  per person (plus GST)

(For organisations or businesses who wish to have internal courses for their employees we have a flat rate with no limit on participants. We offer in person training to organisations only, please contact us for details)

Conducting Workplace Investigations Open Course – AWPTI provides unmatched investigation training courses to help you to develop best practice workplace investigation skills to ensure that you get it right the first time every time.

Please contact me if you would like to express an interest in attending or would like more details.

Conducting Workplace Investigations Open Course – HIGHLY RECOMMENDED

Recommended for HR professionals, managers and employers involved in the investigation of misconduct or complaints such as bullying, harassment, sexual harassment and discrimination and other forms of misconduct including theft, fraud and violence in the workplace. This course is a great options whether people are working from home/in the office or a hybrid situation.

This is a one of a unique and kind highly interactive course where participants work through an actual investigation from the receipt and analysis of the complaint, (bullying and sexual harassment) interviewing the parties (with our facilitators in the roles of the complainant, witnesses and the respondent), reviewing and analysing the evidence, drafting allegations and making finding and recommendations. We don’t know of any other course that is currently available that provides this deep dive into the investigation process. The process used in the training is the process that I use in every investigation I conduct.

  • Day 1
      • What is the workplace & where does the workplace begin and end, what are the grey areas?
      • Initial complaint/incident response and handling
      • Types of complaints
      • Misconduct or interpersonal conflict
      • What is interpersonal conflict & overcoming interpersonal conflict
      • What is workplace misconduct,
      • Workplace polices and misconduct.
      • What is workplace bullying & harassment?
      • What is sexual harassment in the workplace?
      • Components of sexual harassment & the sexual harassment continuum
      • Changes to Sexual harassment laws, the Respect@Work report, the new Positive Duty of care and the Fair Work Commission
      • What is Discrimination in the workplace
      • Conducting initial enquiries & taking reports
      • Incident reports & complaint/Incident response forms
      • Informal or formal investigations
      • Investigations in the workplace
      • Why investigate
      • Misuse of resources, email and I.T
      • Why do managers get complaints & Reasonable Management Action
      • Investigation fundamentals
      • Procedural Fairness, Bias and Conflict of Interest
      • The investigation process
      • Complaint analysis & the complaint ownership theory
      • Dealing with difficult parties, complainants, witnesses & respondents & support people
      • Planning investigations
      • Complaint analysis
      • Record keeping
      • Evidence
      • Unfair dismissal and the role of the investigation and the investigator
      • Interview room set up
      • Interview planning
      • Types of questions to ask
      • Investigative interview technique
      • Person-centred and trauma-informed investigation and interview technique
      • PEACE method
      • Dealing with difficult complainants and respondents (see below)
      • Role play interview preparation
  • Day 2 covers interviewing in depth
      • Interviewing complainants and witnesses (role plays with AWPTI facilitators)
      • Drafting legally complaint allegations
      • Respondent interview planning
      • Interviewing respondents (role play with AWPTI facilitator)
      • Analysing and evaluating evidence
      • Making findings
      • Report writing
      • Legal Requirements
      • The Investigation toolbox (see below)
  • In addition to the skills obtained during the Investigating Workplace Misconduct component this Course provides participants with the opportunity to:
    • Work through an investigation based on a real world scenario from receipt of the complaint to final report including interviewing our facilitators in the roles of the complainants, witnesses and the respondent.
    • The training scenario is a bullying and sexual harassment complaint.
    • Analyse scenarios to develop skills to identify issue and formulate investigation and interview plans
    • Develop and practice their interviewing skills by interviewing actors and facilitators in the roles of complainants, witnesses and respondents
    • Receive feedback on their interviews and tips and tactics from professional investigators
  • Now included in this course – what to do if during a workplace investigation you have to deal with difficult complainants or respondents, this can occur in a number of ways;
    * The complainant or respondent refuses/declines to attend an interview to discuss complaint/allegations made against them.
    * The complainant or respondent refuses/declines to answer questions or discuss complaint/allegations made against them.
    * The respondent provides ‘no comment’ answers during the interview to questions about the complaint/allegations.
    * The respondent is argumentative or aggressive toward you during the interview.
    * If you as the interviewer feel unsafe due to the actions or attitude of the complainant or respondent
    * The respondent argues that the process if flawed or unfair.
    * The complainant or respondent attempts to take control of the interview

Conducting Workplace Investigations Open Course – All participants will receive the full AWPTI advanced level Workplace Investigation Document and video Toolbox, value $1750.00 included in the cost of the courseDetails here.

The advanced document toolbox now comes with links to 3 investigation training videos
* Complaint Analysis
* Interview planning
* Complainant Interviewing.
* 11 demonstration interview videos:

Yes that’s right the value of the toolbox exceeds the cost of the course – why, well, It’s not all about the money, I am about teaching best practice workplace investigation process and improving skills and as part of the process you need the right documents and manuals and also it helps once you have done the course to be able to go back over and watch the instructions videos. Please note the toolbox is provided on completion of the course.

To book or to make payment

Please contact us at We will provide you with an invoice that can be paid by EFT, PayPal or by credit card.PayPal

Once payment has been received we will email you the receipt.  Please remember to include your name and email address if you are using the PayPal payment gateway.  Thank you. Our system is not automated so we will email you receive as soon as we can.

Terms & Conditions – Click here

In house courses are available, If you have more than 4 people who wish to attend, please contact us at –  in this case we recommended conducting the course in house for your organisation in house courses can be conducted in person or remotely via via Zoom.

AWPTI – workplace investigation Sydney and nationwide.  Workplace training national wide
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations