Conducting Workplace Investigations.
Conducting Workplace Investigations training – Complaints of bullying, harassment and sexual harassment are becoming more common in Australian workplaces, does your HR or management team have the necessary skills to investigate complaints? Failing to deal with complaints in a timely and professional manner is not only detrimental the parties involved and the workplace in general it can result in further complaints and legal action for a breach of your duty of care, this can be very expensive.
We realise that it is often very difficult to get HR departments and Managers together for lengthy training sessions and with this in mind we have created these two one day courses to provide an understanding of the investigation process especially in the areas of planning and conducting investigations, planning and interviewing the parties, complainants, witnesses and respondents and drafting a final report.
Conducting Workplace Investigations Plus – 1 day course – 9 hours approx.
This is also a condensed version of the 2 day course. It is recommended for HR professionals and managers involved in the investigation of misconduct or complaints. Like the 2 day course this is a highly interactive course where participants receive instruction around complaint analysis, interview planning and interviewing parties, drafting allegations and making finding and recommendations this course also includes actual interviewing practice time with our facilitators in the roles of complainant, witnesses and the respondent.
This course is recommend for 1-4 participants to allow for sufficient interview practice time but can be delivered to more at your request.
Note we will run this course with limited number even just one person. We are now offering the option of this course being conducted via Zoom in 2 half day (4.5 hour) sessions. We will run the course for organisations face to face in house (full day course only).
If you have more than 3-4 participants we highly recommend the two day course that provided more interview practice – details here
The course includes;
- The investigation process
- Why investigate
- Investigation fundamentals
- Complaint analysis
- Planning investigations
- Planning interviews
- Investigating complaint against managers and reasonable management action
- Interviewing complainants and witnesses
- Interview room set up
- Interview planning
- Types of questions to ask
- Investigative interview technique
- Analysing and evaluating evidence
- Drafting legally complaint allegations
- Interviewing respondents
- Making findings
- Report writing
The course includes interview practice with facilitators and actors playing the parts of complainants, witnesses and alleged perpetrators
In addition to the skills obtained during this Course participants will have opportunity to
- Work through an investigation based on a real world scenario from receipt of the complaint to final report including interviewing all the parties
- Analyse scenarios to develop skills to identify issue and formulate investigation and interview plans
- Develop and practice their interviewing skills by interviewing actors in the roles of complainants, witnesses and respondents
- Receive feedback on their interviews and tips and tactics from professional investigators.
Conducting Workplace Investigations 1 day course – 7 hours
Conducting Workplace Investigations Live by Request – A condensed version of the 2 day course in lecture format. It is recommended for HR professionals and managers involved in the investigation of misconduct or complaints. Like the 2 day course this is an interactive course where participants receive instruction around complaint analysis, interview planning and interviewing parties, drafting allegations and making finding and recommendations however there no actual interviewing practice time.
Note we will run this course with limited number even just one person. We are offering the option of this course being conducted via Zoom in 2 half day (3.5 hours) sessions. We will run the course for organisations face to face (full day course only)
For organisations or businesses who wish to have internal courses for their employees we have a flat rate with no limit on participants, please contact us for details
For individuals we are offering this course as a Live by Request course click here for details and costs
All course participants receive a comprehensive resource workbook that includes everything in the course and much more and bonus materials, check out our Live by Request pages – Details here.
Other courses we offer in this space
Investigating Workplace Misconduct PLUS (2 day course with a 3 day option) – https://awpti.com.au/workplace-investigation-training/
Management Essentials – Reasonable Management Action Training – https://awpti.com.au/reasonable-management-action-training/
Conducting investigative interviews – https://awpti.com.au/workplace-investigation-interviewing/
Interviewing difficult respondents – https://awpti.com.au/interviewing-difficult-respondents/
All of our training is conducted by Phil O’Brien a highly qualified and experienced workplace investigator. The programs have been developed as a result of Phil having to investigate 100s of complaints of misconduct including bullying, harassment, sexual harassment, fraud, theft, misuse of resources including IT and email and many more. The training is not just theoretical, it is based on actually incidents, complaints and issues experienced.
AWPTI – workplace investigation Sydney and through-out NSW, QLD and Victoria. Workplace training national wide
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations