Conflict De-escalation Training

At Australian Workplace Training & Investigation (AWPTI), we understand that conflict in the workplace is not always avoidable—but how it is managed can make all the difference. Our Conflict De-escalation Training is a professionally designed program that equips your staff and leadership teams with the skills to safely and effectively defuse tense situations before they escalate into formal disputes, grievances, or investigations. Delivered by industry experts with real-world experience in workplace investigations and dispute resolution, this training focuses on prevention, communication, and practical response techniques.

Conflict De-escalation Training – Australian Workplace Training & Investigation (AWPTI)

De-escalation is a critical skill for any employee, particularly those in leadership, HR, or frontline roles where tensions may arise due to stress, miscommunication, or interpersonal differences. Our Conflict De-escalation Training teaches participants how to recognise early signs of conflict, remain calm under pressure, and apply structured communication strategies to defuse emotions and redirect conversations toward resolution. This includes techniques such as active listening, non-verbal awareness, empathy, and assertive—not aggressive—communication.

The training is grounded in the legal and practical realities of Australian workplaces. Our facilitators bring decades of combined experience in handling complex workplace disputes, bullying claims, and misconduct investigations. As such, the training also includes insight into the potential consequences of mismanaged conflict, and how timely intervention can protect both employee wellbeing and the organisation’s reputation. We also cover policies, procedures, and best practices to ensure your team is aligned with compliance and duty of care obligations.

Master Conflict De-escalation Today – Build a Safer, More Respectful Workplace!

Whether delivered in-person or virtually, AWPTI’s Conflict De-escalation Training is tailored to the specific needs of your organisation. We work closely with clients to incorporate relevant scenarios, workplace challenges, and team dynamics, ensuring the content is both relatable and impactful. By investing in de-escalation training, your organisation demonstrates a proactive commitment to creating a safe, respectful, and psychologically secure workplace.

Conflict De-escalation Training