Contact Officer Training

Contact Officer Training – Is your organisations doing all it can to take all reasonable and proportionate steps to address and eliminate sexual harassment, bullying and discrimination in the workplace.

A survey conducted by the Australian Human Rights Commission found while a high percentage of women had been sexually harassed in the workplace only a much smaller percentage actually reported incidents. We have all heard many stories or have experienced incidents where workplace bullying is not reported.

Does this mean that if  your organisation has not received many (or any) reports of sexual harassment bullying and discrimination it isn’t happening or is your reporting system failing? (I suspect that it may be the latter)

Why is it failing, it could be;
1 – No system in place
2 – Lack of trust in the system
3 – Victims not knowing how to report or who to report to
4 – Witnesses not stepping up due to point 1 – 3
5 – Lack of action by the people taking the reports, this could be due to lack of knowledge of what to do and how to do it

Reporting sexual harassment, bullying and discrimination as a victim or witness can be daunting if not terrifying and embarrassing.  Organisations must do all they can to make the process open and effective.

Issues for employers that can causes the process to fail.

1 – No system in place
2 – Small or understaffed HR departments (in many cases people turn to HR in there situations)
3 – HR professional and managers not trained to take reports and take the required action
4 – Large or multi site organisations where HR may be not easily accessible at a particular site or region, State or even country.
5 – Victims or witnesses not actually knowing the person who they can make a report to thereby lacking trust

An answer – Contact Officer Training

Create an effective and trusted reporting and response mechanism by putting in place locally based and suitably trained Contact Officers.  Just like Unions or employee associations who have onsite delegates, the local Contact Officer can be an effective first point of contact.

The Advantages

* The locally based Contact Officers are onsite and accessible, access can be immediate
* Employees are aware that the locally based Contact Officer are there and are available
* They are chosen because they are people who are known to be trusted

Contact Officer Training

To make a system of locally based Contact Officers effective, the Contact Officers must be trained.  Training should include;

How to
1 – Recognise and understand sexual harassment, bullying and discrimination in the workplace
2 – Take an initial complaint and assess the best options for dealing with the complaint
3 – Conduct initial enquiries to ascertain if the complaint warrants further action including a disciplinary investigation
4 – Create and keep records pertaining to Contact Officers part in the process

The training also includes;

* Role of the Contact Officer
* Conducting a one-on-one meeting; and having effective discussions
* Problems that may be encountered by Contact Officers
* What make a good Contact Officer;

It is not suggested that the Locally based Contact Officers are fully trained investigators, they are the initial point of contact.

Taking action to prevent and address sexual harassment in the workplace is good for business.  It can minimise legal, reputational and financial risk; improve productivity and worker well-being; it is also necessary to comply with legal obligations such as the employers duty of care.

AWPTI Contact Officer training

AWPTI has developed a Locally based Contact Officer training course to ensure that your Contact Officers are able to fulfil the how to.

This four hour course that is part of our Live by Request series can be provided via Zoom or MS Teams to your organisation at time to suit your requirements.  We have an organisational rate that allow unlimited participants at a flat rate – please contact us for more details enquiries@awpti.com.au 

The course include a workbook/resource manual for all participants.

It was estimated that in 2018 sexual harassment alone cost the Australian economy approximately $3.8 billion, how much could sexual harassment bullying and discrimination cost your business?

AWPTI can also provide understating misconduct in the workplace training for all your employees to help them understand what is and what is not sexual harassment bullying and discrimination and what to do if they experience or witness incidents – Employee training

AWPTI can also provide a number of misconduct investigation training programs for HR professional, managers and business owners, click the links for more details;

Workplace Investigation Training (2 day course, Highly recommended) and most popular

Conducting Workplace Investigations (Basic- 1 day course options)

Conducting Workplace Investigations (extended 3 day course)

Sexual Harassment Investigation Training

Workplace Investigation interviewing

All of the programs are part of our Live by Request series can be provided via Zoom or MS Teams to your organisation at time to suit your requirements.  We have an organisational rate that allow unlimited participants at a flat rate – please contact us for more details enquiries@awpti.com.au

Training is available via Zoom or MS Teams worldwide.

http://awpti.com.au/

http://awpti.com.au/training/

http://awpti.com.au/investigations/