Management Essentials Full Course

The ‘Management Essentials’  full course is designed to assist managers to deal with employment related issues, it comprises of four sections;

1. Reasonable management Action (RMA).
2. Performance Management to avoid complaints.
3. Basic Dispute Resolution Interventions
4. Dealing with misconduct and complaint handling for managers
5. Understanding & dealing with sexual harassment in the workplace

This training is recommended for all managers/team leaders/supervisors to help minimise costly and time consuming complaints against managers

The training is conducted by highly qualified and experienced workplace investigators who deal with complaints against managers on a daily basis.  The training is not theory based, it is based on actually complaints and issues experience by managers.

Figures from the Fair Work Commission in relation to applications for Anti Bullying orders illustrate the high percentage of application for order made against managers. More details here These sort of numbers make understanding reasonable management action and complaint handling absolutely essential for managers at all levels.

Full day course covering:

• The definitions of ‘what is’ and ‘what is not’ reasonable management action
• The definitions of ‘what is’ and ‘what is not’ workplace bullying, harassment, sexual harassment and discrimination.
• Why managers get complaints
• Performance management to avoid complaints, A step by step process to ensure that if a complaint is made following performance management or feedback the manger satisfies the elements of RMA
• Basic dispute resolution
• Dealing with misconduct and complaint handling for managers also includes basic the investigation process.
• Understanding & dealing with sexual harassment in the workplace including changes to the law and the Respect@Work report
• Legal responsibilities

The Management Essentials Training Live by Request course provides participants with:

• Practical skills to enable managers to recognise what is and what is not reasonable management action, bullying, harassment and discrimination and offer strategies to deal with bullying and bullies effecting people in the workplace
• Strategies to help managers when conducting performance management to help to ensure that they avoid substantiated complaints
• Information and skills to help managers deal with misconduct and employee complaints in the workplace and to understand and identify the type of complaint and to access the best method to deal with the complaint
• The opportunity to hear and discuss real investigations
• The program includes a comprehensive participant workbook with case studies and case from Courts and the Fair Work Commission

AWPTI – workplace investigation Sydney and through-out NSW, QLD and Victoria. Workplace training national wide
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations