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Management Essentials Live by Request
Delivery:Via Zoom Date: On application at a time to suit you. Options: 1 full day or 2 x 3 hour sessions Cost:Full day option – $1,250.00 per person (plus GST = $1,375.00)
(For organisations or businesses who wish to have internal courses for their employees we have a flat rate with no limit on participants, please contact us for details)
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Management Essentials Live by Request Course
The ‘Management Essentials’ Training program designed to assist managers to deal with employment related issues, it comprises of four sections;
Reasonable management Action (RMA).
Performance Management to avoid complaints.
Basic Dispute Resolution Interventions
Dealing with misconduct and complaint handling for managers,
This training is recommended for all managers/team leaders/supervisors to help minimise costly and time consuming complaints against managers
The training is conducted by highly qualified and experienced workplace investigators who deal with complaints against managers on a daily basis. The training is not theory based, it is based on actually complaints and issues experience by managers.
Figures from the Fair Work Commission in relation to applications for Anti Bullying orders illustrate the high percentage of application for order made against managers. More details here These sort of numbers make understanding reasonable management action and complaint handling absolutely essential for managers at all levels.
Full day course covering:
The definitions of ‘what is’ and ‘what is not’ reasonable management action
The definitions of ‘what is’ and ‘what is not’ workplace bullying, harassment, sexual harassment and discrimination.
Why managers get complaints
Performance management to avoid complaints, A step by step process to ensure that if a complaint is made following performance management or feedback the manger satisfies the elements of RMA
Basic dispute resolution
Dealing with misconduct and complaint handling for managers also includes basic the investigation process.
The Management Essentials Training Live by Request course provides participants with:
Practical skills to enable managers to recognise what is and what is not reasonable management action, bullying, harassment and discrimination and offer strategies to deal with bullying and bullies effecting people in the workplace
Strategies to help managers when conducting performance management to help to ensure that they avoid substantiated complaints
Information and skills to help managers deal with misconduct and employee complaints in the workplace and to understand and identify the type of complaint and to access the best method to deal with the complaint
The opportunity to hear and discuss real investigations
The program includes a comprehensive participant workbook with case studies and case from Courts and the Fair Work Commission
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