Workplace Disputes – Not all complaints are cases of bullying or harassment, at times complaints arise from people who just don’t get along or who just don’t like each other, we class these as disputes or interpersonal disputes.
In some cases a dispute resolution invention might better option to deal with complaints than an investigation especially in matters of a she said, he said nature with little of no other evidence. Each matter must be assessed on it merits.
SafeWork Australia defines workplace conflict as;
“Differences of opinion and disagreements are generally not workplace bullying. People can have differences or disagreements in the workplace without engaging in repeated, unreasonable behaviour that creates a risk to health and safety.
Some people may also take offence at action taken by management, but that does not mean that the management action in itself was unreasonable. However, in some cases conflict that is not managed may escalate to the point where it becomes workplace bullying.”
AWPTI can provide a cost effective solutions to workplace conflict using our dispute resolution intervention model that is designed to create a win win situation for the parties and for your business.
If you have received a complaint and are not sure what to do, go to our home page www.awpti.com.au and request our Compliant Analysis Chart. The chart will assist you in deciding the best course of action to take when you have received a complaint.
Other areas that can benefit from a dispute resolution intervention are issues around;
- The allocation of work and developmental opportunities
- Changes in work practices and processes
- Changes in reporting lines
Workplace Bullying informal resolution – Lessons for employers
1. Have a policy that includes a informal dispute resolution option.
2. Mark sure that your staff are aware of this option and how it works.
3. Train you mangers on how to conduct a basic dispute resolution process so that they have the confidence to tackle these prob;ems before they get out of hand.
How can AWPTI help?
I have created a Basic Dispute Resolution training program to assist managers to conduct disputes resolution processes. – details here. This program is part of our short course or Lunch & Learn series of programs
The Basic Dispute Resolution 1 training program is a short course that runs for about 90 minutes to 2 hours, it is a lecture format with some interactive case studies and discussions.
The Basic Dispute Resolution 2 is a half day course that has the same content but in addition provides managers with the opportunity to practice interviewing with our facilitators acting in the role of the complainant.
We recommend a limit of 6 -8 managers in Basic Dispute Resolution 2 to allow for sufficient interview practice time.
These courses can be run face to face or remotely via Zoom or MS Teams.
The Basic Dispute Resolution training program is also part of the larger Management Essentials Program
The training is conducted by Phil O’Brien a highly qualified and experienced workplace investigator as a result of having to investigate a number of complaints against managers that had their origins in disputes where employee were unhappy with the response from a manager and the dispute escalated into further complaints. The training is not theory based, it is based on actually complaints and issues experience by managers. and designed to ensure that if a complaint is made that the manager acted in the appropriate manner.
Please contact us for more details, costings and to book courses – firstname.lastname@example.org
AWPTI – workplace investigations Sydney and through-out NSW, QLD and Victoria. Workplace training national wide
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations
AWPTI – Workplace training Sydney and through-out NSW and national wide
Misconduct training, bullying training, harassment training & sexual harassment training