Workplace Investigation Extended Training – 3 day course

Workplace Investigation Extended Training – 3 day course – This course covers material from our standard 2 day course plus extended time spent on practice interviewing.

Delivery: In person or via Zoom
Duration:  3 full days (7 hours) or 6 x 3.5 hour sessions (Total 21 hours)
Time: 9am to 12.30pm or 9am to 4pm
Dates: Live by request – Contact us to schedule a course – enquiries@awpti.com.au
Total duration: 21 hours (approx.)
Cost:  $9000.00 plus GST for organisations with no limit on attendees

This course is generally recommended for organisations who wish to have 3 or more employees attend at the flat rate with no limit on participants, however we will run the course for one person. Please contact us for details – enquiries@awpti.com.au

All participants will receive the AWPTI Advanced Workplace Investigation Document Toolbox value $1500.00.00 included in the cost of the course – details here

Contents of the Workplace Investigations Extended course

Day 1 or Sessions 1 & 2 

• What is the workplace & where does the workplace begin and end, what are the grey areas?
• Initial complaint/incident response and handling
• Types of complaints
• Misconduct or interpersonal conflict
• What is interpersonal conflict & overcoming interpersonal conflict
• What is workplace misconduct,
• Workplace polices and misconduct.
• What is workplace bullying & harassment?
• What is sexual harassment in the workplace?
• Components of sexual harassment & the sexual harassment continuum
• Respect@Work report and changes to sexual harassment laws including the new positive duty on employers.
• What is Discrimination in the workplace
• Conducting initial enquiries & taking reports
• Incident reports & complaint/Incident response forms
• Informal or formal investigations
• Investigations in the workplace
• Why investigate
• Misuse of resources, email and I.T
• Why do managers get complaints & Reasonable Management Action
• Investigation fundamentals
• Procedural Fairness, Bias and Conflict of Interest
• The investigation process
• Complaint analysis & the complaint ownership theory
• Planning investigations
• Complaint analysis
• Record keeping
• Evidence
• Unfair dismissal and the role of the investigation and the investigator
• Interview room set up
• Interview planning
• Types of questions to ask
• Investigative interview technique
• PEACE method

Day 2 or session 3 & 4 covers interviewing in depth

• Interviewing complainants and witnesses (role plays with AWPTI facilitators)
• Drafting legally complaint allegations
• Interviewing respondents (role play with AWPTI facilitator)
• Analysing and evaluating evidence
• Making findings
• Report writing
• The Investigation toolbox

In addition to the skills obtained during the Investigating Workplace Misconduct component this Course provides participants with the opportunity to

• Work through an investigation based on a real world scenario from receipt of the complaint to final report including interviewing all the parties
• Analyse scenarios to develop skills to identify issue and formulate investigation and interview plans
• Develop and practice their interviewing skills by interviewing actors in the roles of complainants, witnesses and respondents
• Receive feedback on their interviews and tips and tactics from professional investigators.

Sessions 5 & 6 covers interviewing in depth

• What to do if during a workplace investigation, you have to deal with difficult respondents, this can occur in a number of ways;
• Additional interview practice with difficult participants
  * The respondent refuses/declines to attend an interview to discuss complaint/allegations made against them
  * The respondent refuses/declines to answer questions or discuss complaint/allegations made against them
  * The respondent provides ‘no comment’ answers during the interview to questions about the complaint/allegations
  * The respondent is argumentative or aggressive toward you during the interview
  * If you as the interviewer feel unsafe due to the actions or attitude of the respondent
  * The respondent argues that the process if flawed or unfair.
  * The respondent attempts to take control of the interview.
  * Disruptive support people

All of the interviews are conducted with facilitators playing the parts of the complainants. witnesses and the respondent and are all based on real investigations

Australian Workplace Training & Investigation is part of the International Workplace Management Institute delivering workplace training through out Australia  and internationally.

AWPTI – workplace investigation nationwide.
Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations

AWPTI – Australian Workplace Training & Investigation
Workplace Training
Workplace Investigations