Workplace Investigation Interviewing

Workplace Investigation Interviewing training – Complaints of bullying, harassment and sexual harassment are becoming more common in Australian workplaces, does your HR or management team have the necessary skills to investigate complaints? A crucial part of the investigation process is interviewing complainants, witnesses and respondents.

Developing the skills to ensure that you get it right the first time every time can make the difference between a professional investigative interview and ones that goes sideways.

We realise that it is often very difficult to get HR departments and Managers together for lengthy training sessions and with this in mind we have created this one day course designed to provide an understanding of the investigative interview process including planning and interviewing the parties (the complainants, witnesses and respondents) in a complaint situation.

The course includes,

  • Analysis of the complaint.
  • Planning the interview including
    • Interview room set up
    • Types of questions to ask
    • Investigative interview techniques
    • PEACE Method
  • Interviewing complainants, witnesses and respondents
  • Review of interviews

The course includes the most interview practice time of all our courses with facilitators and actors playing the parts of complainants, witnesses and alleged perpetrators

This course can be used on conjunction with or as a follow up to the 2 day investigation course as more interview practice.  In that case we spend the course conducting interviews. Especially useful for larger groups where some people may not have have the chance to conduct an interview

In addition to the skills obtained during this course participants will have opportunity to

  • Work through the interview process based on a real world scenario
  • Analyse scenarios to develop skills to identify issue and formulate interview plans
  • Develop and practice their interviewing skills by interviewing actors in the roles of complainants, witnesses and respondents
  • Receive feedback on their interviews and tips and tactics from professional investigators.

Workplace Investigation Interviewing training at a time and place to suit you.

We are now offering the option of this course being conducted in 1 full day or 2 half day sessions.

Delivery: Via Zoom or MS Teams
Date: 1 x full day session or 2 x 3 hour sessions
Time: To suit you.
Total duration: 6 hours

This is an Live by Request course via Zoom or MS Teams. We will run the course for one person and this course can be conducted on the weekend. Please contact us to enquire and to schedule a date.

(For organisations or businesses who wish to have internal courses for their employees we have a flat rate with no limit on participants, please contact us for details)

This course can be combined with our Interviewing difficult respondents course into a 2 day course with a lot more time spent on complaint analysis, interview planning and practice and strategies and tactics that can be used with difficult respondents

Delivery: Via Zoom or MS Teams
Date: 2 x full day session or 4 x 3 hour sessions
Time: To suit you.
Total duration: 12 hours

This is an Live by Request course via Zoom or MS Teams. We will run the course for one person and this course can be conducted on the weekend. Please contact us to enquire and to schedule a date.

Organisations or individuals that book the combined two day courses also receive our complete Workplace Investigation Document Toolbox – details here

Other courses we offer in this space

Investigating Workplace Misconduct PLUS (2 day course with a 3 day option) – 
Conducting Workplace Investigations –
Management Essentials – Reasonable Management Action Training –
Interviewing difficult respondents –

All of our training is conducted by Phil O’Brien a highly qualified and experienced workplace investigator. The programs have been developed as a result of  Phil having to investigate 100s of complaints of misconduct including bullying, harassment, sexual harassment, fraud, theft, misuse of resources including IT and email and many more.  The training is not just theoretical, it is based on actually incidents, complaints and issues experienced.

AWPTI – workplace investigation based in Sydney. Workplace investigations and training national wide

Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations

AWPTI – Australian Workplace Training & Investigation
Workplace Training
Workplace Investigations