Workplace Investigation Training Australia

Workplace Investigation Training Australia – Complaints of bullying, harassment and sexual harassment are becoming more common in Australian workplaces, does your HR or management team have the necessary skills to investigate complaints?  Failing to deal with complaints in a timely and professional manner is not only detrimental the parties involved and the workplace in general it can result in further complaints and legal action for a breach of your duty of care, this can be very expensive.

Workplace Investigation Training – AWPTI can provide
* HR Investigation Training
* Bullying, Harassment and Sexual Harassment investigation training
* Internal investigation training
* Procedural fairness investigation training
* Complaint management training
* Contact Officer training

Conducting Workplace Investigations Full Course (2 days) HIGHLY RECOMMENDED

We are offering this course conducted Live by Request in person or via Zoom in 2 full day or 4 half day sessions (half day session remotely only).

Recommended for HR professionals and managers involved in the investigation of misconduct or complaints. This is a highly interactive course where participants work through an actual investigation from the receipt of the complaint, interviewing parties, drafting allegations and making finding and recommendations and report writing. Participants interview our people in the roles of complainants, witnesses and the respondent.

We provide this course to organisations at a flat rate with no limit on attendees.

• Two day course: Day one
• • What is the workplace & where does the workplace begin and end, what are the grey areas?
  • Initial complaint/incident response and handling
  • Types of complaints
  • Misconduct or interpersonal conflict
  • What is interpersonal conflict & overcoming interpersonal conflict
  • What is workplace misconduct,
  • Workplace polices and misconduct.
  • What is workplace bullying & harassment?
  • What is sexual harassment in the workplace?
  • Components of sexual harassment & the sexual harassment continuum
  • Respect@Work report and changes to sexual harassment laws including the new positive duty on employers.
  • What is Discrimination in the workplace
  • Conducting initial enquiries & taking reports
  • Incident reports & complaint/Incident response forms
  • Informal or formal investigations
  • Investigations in the workplace
  • Why investigate
  • Misuse of resources, email and I.T
  • Why do managers get complaints & Reasonable Management Action
  • Investigation fundamentals
  • Procedural Fairness, Bias and Conflict of Interest
  • The investigation process
  • Complaint analysis & the complaint ownership theory
  • Planning investigations
  • Complaint analysis
  • Record keeping
  • Evidence
  • Unfair dismissal and the role of the investigation and the investigator
  • Interview room set up
  • Interview planning
  • Types of questions to ask
  • Investigative interview technique
  • Person-cantered and trauma-informed investigation and interview technique
  • EACE method
• Day two covers interviewing in depth
  • Interviewing complainants and witnesses (role plays with AWPTI facilitators)
  • Drafting legally complaint allegations
  • Interviewing respondents (role play with AWPTI facilitator)
  • Analysing and evaluating evidence
  • Making findings
  • Report writing
  • The Investigation toolbox
• In addition to the skills obtained during the Investigating Workplace Misconduct component this Course provides participants with the opportunity to
  • Work through an investigation based on a real world scenario from receipt of the complaint to final report including interviewing all the parties
  • Analyse scenarios to develop skills to identify issue and formulate investigation and interview plans
  • Develop and practice their interviewing skills by interviewing actors in the roles of complainants, witnesses and respondents
  • Receive feedback on their interviews and tips and tactics from professional investigators.

All of the interviews are conducted with facilitators playing the parts of complainants, witnesses and alleged perpetrators and are all based on real investigations.

We have now included as part of the course, videos of demonstration investigative interviews with some of the the parties in the investigation scenario contained within the course

All of the interviews are conducted with facilitators and actors playing the parts of complainants, witnesses and alleged perpetrators and are all based on real investigations.

Workplace Investigation Training Australia All courses including the options below come with:
* A comprehensive workbook (180 pages)
* The complete AWPTI Workplace Investigation Document & Video Toolbox (value $17500.00) included in the cost of the course – details here
The document toolbox comes with links to 3 investigation training webinars:
* Complaint Analysis
* Interview planning
* Complainant Interviewing.

And 8 demonstration investigation interview videos

All of our training is conducted by Phil O’Brien a highly qualified and experienced workplace investigator. The programs have been developed as a result of  Phil having to investigate 100s of complaints of misconduct including bullying, harassment, sexual harassment, fraud, theft, misuse of resources including IT and email and many more.

Note we will run this course with limited number even just one person.  The Live by Request courses via Zoom or MS Teams can be run in full days or half day (3.5 hours) sessions.

For organisations or businesses who wish to have courses for multiple employees we have a flat rate with no limit on participants, please contact us for detailsenquiries@awpti.com.auor on 02 9674 4279 if you would like more information or would like to book a course.

Workplace Investigation Training extended options

Conducting Workplace Investigations extended (3 day course)

This course has 2 options.
We offering this course conducted Live by Request via Zoom in 3 full day sessions or 6 half day sessions.

Option 1

The 3 day course. This option contains the same material as the 2 day course with a lot more time being devoted to interview practice and evidence analysis.  It is recommended for larger teams (10 plus) so everyone get more time to practice and improve their skills.

Option 2

Also a 3 day course. This course option contains the same material as the 2 day course with a lot more time being devoted to interview practice and evidence analysis and the opportunity to practice interview argumentative, intimidating and aggressive respondents.  It is recommended as an advanced level course to allow participants to discuss and experience the process of interviewing and dealing with difficult respondents.

Included in option 2 – What to do if during a workplace investigation you have to deal with difficult respondents, this can occur in a number of ways;
* The respondent refuses/declines to attend an interview to discuss complaint/allegations made against them.
* The respondent refuses/declines to answer questions or discuss complaint/allegations made against them.
* The respondent provides ‘no comment’ answers during the interview to questions about the complaint/allegations.
* The respondent is argumentative or aggressive toward you during the interview.
* If you as the interviewer feel unsafe due to the actions or attitude of the respondent
* The respondent argues that the process if flawed or unfair.
* The respondent attempts to take control of the interview.

This session can be booked as a standalone 1 day course – details here.

Please contact us enquiries@awpti.com.au or on 02 9674 4279 if you would like more information or would like to book a course.

AWPTI – workplace investigation Sydney and through-out Australia.
Workplace training national wide and internationally

Misconduct investigations, bullying investigations, harassment investigations & sexual harassment investigations, complaint investigations, grievance investigations, discrimination investigations